Returns & Exchanges
At Third Wave Water, we want to ensure you achieve the perfect brew. If you are not completely satisfied with your purchase, we offer a 30-day window for returns on all unopened mineral supplements and hardware.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring that mineral packets are unopened and hardware is in like-new condition.
Ship the Items
Affix the provided shipping label or use a tracked carrier of your choice to send the items back to our headquarters for inspection.
Receive Your Refund
Once our team verifies the condition of the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing