Frequently Asked Questions
Everything you need to know about optimizing your coffee's water chemistry.
What exactly is Third Wave Water?
Third Wave Water is a proprietary mineral supplement designed to be added to distilled or reverse osmosis water. It creates the ideal mineral profile to extract the best flavors from your specialty coffee beans.
How do I use the mineral capsules?
Simply take one capsule, empty the contents into the appropriate amount of distilled water (usually 1 gallon or 2 liters depending on the pack size), shake well, and use the water to brew your coffee.
Does this prevent scale buildup in my coffee machine?
Yes, our formulas are designed to be scale-inhibiting. By using distilled water as your base and adding our precise mineral blend, you protect your equipment from harmful calcium buildup.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your brew, please contact our support team. Please note that for food safety reasons, we can only accept returns on unopened mineral packs.
How long does shipping take?
Standard domestic orders typically ship within 1-2 business days and arrive within 3-5 business days. International shipping times vary by destination and customs processing.
Can I use these minerals for tea or other beverages?
While specifically formulated for the flavor compounds in coffee, many customers find that our 'Classic Profile' also provides an excellent, balanced base for high-quality loose leaf teas.